jlbdt Privacy Policy

Introduction

This Privacy Policy ("Policy") describes how jlbdt ("we", "us", "our") collects, processes, stores, and discloses personal information about individuals ("you", "Player", "User") who access or use the jlbdt platform at jlbdt.bio, including all associated pages, features, games, and services.

jlbdt operates as an online casino and sports betting platform serving players primarily based in Bangladesh. We are committed to handling personal data responsibly and in accordance with the data protection principles applicable to our operations. By creating an account or otherwise using jlbdt, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein.

This Policy should be read together with our Terms & Conditions, which govern the overall relationship between you and jlbdt. In the event of any conflict between this Policy and the Terms & Conditions on a data-related matter, this Policy shall take precedence.

Personal Data We Collect

jlbdt collects different categories of personal data depending on how you interact with our platform. The categories we may collect include:

• Identity data: full legal name, date of birth, national identity card number or passport number (collected during account verification).
• Contact data: email address, mobile phone number, and residential address including city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi) and postal code.
• Account credentials: username and a hashed version of your password. jl bdt never stores passwords in plain text.
• Financial data: payment method type (bKash, Nagad, Rocket, Upay, bank transfer, Visa, Mastercard), transaction reference numbers, deposit and withdrawal amounts in BDT, and account holder name as it appears on the payment instrument. Full card numbers and mobile banking PINs are never stored by jlbdt.
• Transaction history: a record of all deposits, withdrawals, bets placed, games played, bonus redemptions, and account balance changes associated with your jlbdt account.
• Technical data: IP address, device type, operating system, browser type and version, screen resolution, and session timestamps collected automatically when you access the jlbdt platform.
• Usage data: pages visited, games launched, betting markets accessed, session duration, click-path data, and feature interactions recorded to improve platform performance and personalise your experience.
• Communications data: the content of messages you send to jlbdt support, including email correspondence and live chat transcripts, retained for quality assurance and dispute resolution purposes.
• Verification documents: copies of government-issued identity documents, proof of address, and payment method ownership documents submitted during the Know Your Customer (KYC) verification process.

How We Collect Your Data

jlbdt collects personal data through several distinct channels, each serving a specific operational function:

• Direct submission: data you provide voluntarily when registering an account, completing identity verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated collection: technical and usage data collected automatically via server logs, browser cookies, pixel tags, and analytics tools as you navigate the jlbdt platform.
• Payment processors: confirmation data returned by payment partners such as bKash, Nagad, Rocket, Upay, and card networks following a transaction. jlbdt receives only the data needed to reconcile the transaction and does not receive full card or mobile banking credentials.
• Identity verification services: where jlbdt uses third-party KYC providers to cross-reference the identity documents you submit, those providers may return a verification result and summary data to jlbdt.
• Fraud prevention tools: risk-scoring data generated by fraud detection systems that analyse patterns in device usage, IP behaviour, and transaction activity to identify potentially suspicious activity.

Purposes of Processing

jlbdt processes personal data only for the specific, legitimate purposes listed below. We do not process your data for any purpose that is incompatible with these stated purposes without first obtaining your consent or establishing a new lawful basis:

• Account creation and management: to register your account, verify your identity, maintain your profile, and administer your use of the jlbdt platform.
• Transaction processing: to process deposits, calculate winnings, settle bets, and execute withdrawals to your nominated payment method.
• Regulatory compliance: to comply with anti-money laundering (AML) obligations, Know Your Customer (KYC) requirements, and other applicable legal and regulatory duties.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent activity, unauthorised account access, money laundering, and other forms of abuse on the platform.
• Responsible gaming: to monitor gameplay patterns, apply player-requested limits, administer self-exclusion requests, and fulfil our duty of care to players who may be at risk of gambling-related harm.
• Customer support: to respond to your enquiries, investigate complaints, resolve disputes, and provide technical assistance.
• Platform improvement: to analyse aggregated usage data, identify technical issues, test new features, and continuously improve the performance and usability of the jlbdt platform.
• Marketing communications: to send you promotional offers, bonus notifications, and relevant platform updates — only where you have provided consent or where we have a legitimate interest, and always with a clear opt-out mechanism.
• Legal proceedings: to establish, exercise, or defend legal claims arising from your use of the jlbdt platform.

Legal Basis for Processing

jlbdt processes your personal data on one or more of the following legal grounds depending on the nature of the processing activity:

• Contractual necessity: processing required to perform the contract between you and jlbdt, including account registration, payment processing, and bet settlement.
• Legal obligation: processing required to comply with applicable laws and regulations, including AML obligations and age verification requirements.
• Legitimate interests: processing carried out in jlbdt's legitimate interests — such as fraud prevention, platform security, and service improvement — where those interests are not overridden by your fundamental rights and freedoms.
• Consent: processing based on your freely given, specific, and informed consent, such as receiving optional marketing communications. You may withdraw your consent at any time by contacting [email protected] or adjusting your communication preferences within your account settings.

Data Sharing and Disclosure

jlbdt does not sell, rent, or trade your personal data. We share personal data only in the limited circumstances described below, and only to the extent strictly necessary for the relevant purpose:

• Payment processors: transaction data is shared with payment partners (bKash, Nagad, Rocket, Upay, Visa, Mastercard, and local bank networks) solely to facilitate deposits and withdrawals on your behalf.
• Identity verification providers: identity documents and personal details are shared with licensed KYC and AML screening service providers for the purpose of verifying your identity and screening against sanctions lists.
• Fraud prevention networks: device fingerprint data and risk indicators may be shared with fraud detection partners to identify and prevent platform abuse. These partners are bound by strict data processing agreements.
• Game content providers: certain game studios and live casino providers (such as Pragmatic Play, Evolution Gaming, Ezugi, Spribe, and others) may receive your account identifier and session token to authenticate your access to their game content. They do not receive your full identity or financial data.
• Legal and regulatory authorities: jlbdt may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by law or in response to a valid legal order. Where permitted, jlbdt will notify you of such disclosure.
• Corporate transactions: in the event of a merger, acquisition, or sale of substantially all assets, personal data may be transferred to the successor entity, subject to equivalent privacy protections.

Cookies and Tracking Technologies

jlbdt uses cookies and similar tracking technologies to operate the platform effectively, remember your preferences, maintain your session, and gather analytics data that helps us improve our services. The types of cookies we use include:

• Strictly necessary cookies: essential for the jlbdt platform to function. These cannot be disabled, as they are required to maintain your login session, process transactions, and apply security controls.
• Performance cookies: collect anonymised data about how players navigate the platform, which pages are visited most frequently, and where errors occur. This information is used in aggregate form to improve platform performance.
• Functional cookies: remember your preferences such as language settings, preferred deposit method, and display options to provide a more personalised experience on return visits.
• Analytics cookies: used by first-party analytics tools to measure session activity, traffic sources, and feature engagement. jlbdt uses this data internally and does not share raw analytics data with third parties.

You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair your ability to log in and use the jlbdt platform. jlbdt does not use third-party advertising or retargeting cookies.

Data Retention

jlbdt retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. Our standard retention periods are as follows:

• Active account data: retained for the duration of your account's existence on the jlbdt platform.
• Transaction and betting records: retained for a minimum of five years following the transaction date to comply with AML record-keeping requirements.
• KYC and identity documents: retained for a minimum of five years following account closure, or longer if required by applicable law or ongoing regulatory proceedings.
• Support communications: retained for up to three years following the resolution of the relevant enquiry or complaint.
• Technical and usage logs: typically retained for 12 to 24 months, after which they are anonymised or deleted.
• Self-exclusion records: retained indefinitely to prevent re-registration by self-excluded players, even after account closure.

Following the expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to an individual. You may request early deletion of specific data categories where no legal retention obligation prevents it.

Data Security

jlbdt implements a layered security framework to protect personal data against unauthorised access, loss, alteration, or destruction. Our security measures include:

• 256-bit SSL/TLS encryption applied to all data transmitted between your device and the jlbdt platform.
• One-way cryptographic hashing for all stored account passwords — plain-text passwords are never stored or accessible by jlbdt staff.
• Role-based access controls ensuring that jlbdt employees can only access personal data to the extent required for their specific job function.
• Regular security assessments and penetration testing of the jlbdt platform infrastructure.
• PCI-compliant payment processing — full card numbers and mobile banking credentials are handled exclusively by certified payment processors and are not stored on jlbdt servers.
• Automated monitoring systems that detect and alert on anomalous access patterns or potential security incidents in real time.

While jlbdt takes all reasonable precautions to secure your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for ensuring the security of the devices you use to access jlbdt.

Your Data Rights

As a registered player on jlbdt, you hold a number of rights in relation to your personal data. jlbdt is committed to honouring these rights promptly and without undue obstacle:

• Right of access: you may request a copy of the personal data jlbdt holds about you at any time. We will provide this in a structured, readable format within a reasonable period.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You may also update certain details directly through your account profile.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal retention obligations.
• Right to restrict processing: you may request that we limit our use of your personal data in certain circumstances, for example where you contest the accuracy of the data or object to a particular processing activity.
• Right to data portability: you may request that we provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
• Right to object: you have the right to object to processing carried out on the basis of legitimate interests, including any direct marketing communications. We will cease the relevant processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

To exercise any of the above rights, please contact jlbdt at [email protected], clearly identifying yourself and specifying the right you wish to exercise. jlbdt may need to verify your identity before processing the request. We aim to respond to all data rights requests within 30 days.

Minors and Age Restriction

The jlbdt platform is strictly intended for adults aged 18 years and above. jlbdt does not knowingly collect, process, or store personal data relating to individuals under the age of 18. Registration and use of the jlbdt platform by minors is prohibited.

If jlbdt becomes aware that personal data has been collected from a person under 18, we will immediately close the associated account, delete the collected data, and void any transactions associated with the account in accordance with our Terms & Conditions.

If you are a parent or guardian and believe that your child has provided personal data to jlbdt without your knowledge, please contact us immediately at [email protected] so that we may investigate and take appropriate remedial action.

International Data Transfers

jlbdt's primary operations and data storage infrastructure are directed towards serving players in Bangladesh. However, certain service providers engaged by jlbdt — including game content providers, fraud detection services, and KYC platforms — may be based in or process data in countries outside Bangladesh.

Where personal data is transferred to a third-party processor in another country, jlbdt ensures that appropriate safeguards are in place to protect that data. These safeguards may include contractual data processing agreements that impose obligations equivalent to those that apply to jlbdt directly, or reliance on the recipient country's adequate level of data protection as recognised by applicable standards.

jlbdt will not transfer your personal data to a third party in another country unless we are satisfied that an adequate level of protection exists for that data in the destination jurisdiction.

Updates to This Policy

jlbdt reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform functionality. When material changes are made, jlbdt will provide advance notice to registered players via email to the address associated with their account, and will update the effective date displayed at the top of this page.

We encourage you to review this Policy periodically to stay informed about how jlbdt protects your personal data. Your continued use of the jlbdt platform following publication of a revised Policy constitutes your acknowledgement of the changes and, where the legal basis is consent, your consent to the updated terms.

Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or the way in which jlbdt handles your personal data, please contact our support team. We are committed to resolving all privacy-related enquiries fairly and transparently.

Support email: [email protected]

When contacting us about a privacy matter, please include your registered account username, a clear description of your concern, and — where applicable — details of the specific data or processing activity your enquiry relates to. This will help us investigate and respond to your request as efficiently as possible.

jlbdt aims to respond to all privacy enquiries within 7 business days. Complex data rights requests, including access and erasure requests requiring identity verification, may take up to 30 days to fully resolve. All correspondence is handled during Bangladesh Standard Time (BST, UTC+6) business hours.